Automate Your Travel Agency Business with Make in 2026: No-Code Workflows for Bookings, Itineraries & Payments

Automation in travel agencies in 2026 is no longer a luxury: it’s an operational necessity. If you manage a travel agency, you’re probably losing 10-15 hours weekly on repetitive tasks like booking confirmations, manual itinerary generation, and multi-currency payment tracking. Automating your travel agency business with Make can reduce that time by up to 70%, while simultaneously improving customer experience and data accuracy.

In this article, we’ll show you how to build 5 automation workflows specifically designed for travel agencies: from automatic booking confirmations to AI-generated personalized itineraries and multi-currency payments. No coding required. All are implementable in less than 2 hours.

Workflow	Implementation Time	Time Saved/Week	Revenue Impact
Automatic booking confirmations	45 minutes	5-7 hours	Cancellation reduction (-8%)
AI-powered itinerary generation	60 minutes	8-10 hours	Premium differentiation
Multi-channel booking tracking	50 minutes	4-6 hours	Customer retention (+15%)
Multi-currency payment automation	70 minutes	6-8 hours	Collection cycle -5 days
Seasonal overcapacity alerts	40 minutes	3-4 hours	Peak season optimization (+20%)

Why Automate Your Travel Agency with Make in 2026?

Traditional travel agencies face a critical challenge: the tourism industry is highly seasonal, data-intensive, and multi-channel. During peak season (June-August, December-January), a mid-sized agency handles 150-300 simultaneous bookings. Managing this manually generates:

• Confirmation errors: a customer receives duplicate confirmations or none at all
• Generic itineraries: you lose upsell and personalization opportunities
• Payment delays: especially with international transactions
• Team saturation: your sales staff spend 60% of their time on admin tasks
• Lost repeat customers: without automatic follow-up, you forget valuable contacts

Automating your travel agency business with Make solves these problems without code. Make integrates directly with your existing tools (booking systems, CRM, payment gateways) and creates workflows that run 24/7.

Real ROI: numbers for your agency

A mid-sized agency with 500 bookings/month currently spends approximately 160 hours monthly on administrative tasks (confirmations, itineraries, payment tracking). With Make automated:

• Reduced to 50 hours/month (savings: 110 hours = 4.5 workdays)
• Freed up time for sales staff: focus on prospecting and upselling
• Estimated additional revenue: €1,500-2,500/month (from improved conversion and retention)
• Automation cost: Make (€39/month for agencies) + integrations
• Payback period: less than 2 weeks

Prerequisites: What You Need Before Starting

Before building your tourism agency automation workflows, make sure you have these elements ready:

Necessary software and platforms

• Make.com account (Pro tier minimum, €39/month). Access to unlimited webhooks and 100+ operations/month
• Reservation Management System (RMS): Amadeus, Sabre, Galileo, or specialized software (Travelguru, TravelSoft)
• Travel CRM: Salesforce Travel Cloud, Zoho CRM, or ActiveCampaign (we recommend ActiveCampaign for automation flexibility)
• Database for itineraries: Airtable is ideal for its flexibility and Make connectivity
• Multi-currency payment gateway: Stripe, 2Checkout, Wise API, or Payoneer
• AI tool for itineraries: OpenAI GPT-4, Anthropic Claude API, or Hugging Face

Required data and permissions

• API access to your RMS (credentials: API key, base URL, authentication)
• API keys for your integrations (Stripe, OpenAI, SendGrid for emails)
• Prepared email templates (confirmation, itinerary, pending payment)
• List of destinations and prices in Airtable (updated)
• Admin access to Make to create applications

Recommended knowledge

You don’t need to be a programmer, but we recommend:

• Basic understanding of what a webhook is (how one app notifies another)
• Familiarity with concepts like JSON, arrays, and variables
• 30 minutes practicing in the Make interface (creating a dummy workflow)

Workflow 1: Automatic Booking Confirmations (45 minutes)

This is the most critical workflow. Each booking that isn’t confirmed quickly has an 8% additional probability of cancellation. Automatic confirmations reduce this to nearly 0% if sent within the first 10 minutes.

Step 1: Create the trigger

Goal: the workflow activates each time a new booking is created in your RMS.

Actions:

1. In Make, create a new blank application
2. Click “Add a trigger”
3. Search for your RMS (e.g., Amadeus, or use “HTTP” if your RMS is custom)
4. Select the “New Reservation” event
5. Connect your RMS account using API key
6. Test the connection: Make will show you sample data from a real booking

Data the trigger will capture:

• Booking ID
• Customer name
• Customer email
• Travel dates
• Destination
• Total price
• Currency

Step 2: Get complete customer details (data validation)

Goal: enrich booking data by querying your CRM to verify details and history.

1. Add a “Search” module with your CRM (e.g., ActiveCampaign)
2. Configure search by customer email
3. If customer doesn’t exist, automatically create a new contact
4. Extract full name, phone, and address to personalize the email

Important tip: ActiveCampaign allows automatic tagging. Set up a “Booking_2026” tag for later segmentation. If you prefer a more specialized tool, Airtable also works well for maintaining a customer record with booking history.

Step 3: Generate booking receipt PDF

Goal: create a professional PDF with booking details.

1. Add a “PDF” module (Pdfshift or similar integrated in Make)
2. Use an HTML template with booking data: ID, dates, price, basic itinerary
3. Include a QR code linking to a customer portal (for tracking)
4. Save the PDF to a Google Drive or Dropbox folder

Step 4: Send confirmation email

Goal: personalized email within 2 minutes of the booking.

1. Add an “Email” module (SendGrid, Gmail API, or Mailgun integrated)
2. Dynamic subject: “Booking Confirmed [ID]! Your trip to [DESTINATION] on [DATE]”
3. Email body with variables:
   • Customer name
   • Trip summary (origin, destination, dates)
   • Itemized price breakdown
   • Payment instructions (if not yet paid)
   • Link to PDF attachment
   • 24/7 support number
4. Attach the PDF generated in step 3
5. Add a 1-minute delay (to avoid email arriving before system updates)

Step 5: Register in tracking database

Goal: maintain a centralized record in Airtable for audit and analysis.

1. Add a “Create Record” module in Airtable
2. Table: “Bookings_2026” with fields: ID, Customer, Email, Destination, Dates, Price, Confirmation_Status, Timestamp
3. Initial status: “Confirmation_Sent”
4. This allows you to filter bookings by status and analyze conversion metrics

Expected result: each new booking automatically generates a confirmation within 2 minutes, with PDF, email, and database entry. Time saved per booking: 12 minutes (vs. manual process).

Workflow 2: Automatic AI-Powered Itinerary Generation (60 minutes)

This is where automating itineraries with AI in 2026 truly shines. Customers now expect personalized, detailed itineraries, not generic PDFs. With AI, you create unique proposals per customer without manual work.

Step 1: Trigger – Customer requests personalized itinerary

Trigger: activates when customer confirms booking OR when a sales rep marks “Generate itinerary” in the CRM.

1. Use ActiveCampaign as trigger (custom event: “Itinerary_Request”)
2. Or set up a webhook in Make that receives data from your website form
3. Extract: destination, duration, customer interests (beach, culture, adventure, gastronomy)

Step 2: Query activity database (Airtable)

Goal: get list of hotels, restaurants, tours available by destination.

1. Set up “Activities_by_Destination” table in Airtable with:
   • Destination (city)
   • Activity type (museum, beach, restaurant, hotel)
   • Name
   • Description
   • Price
   • Rating
   • Hours
   • Tags (categories: “Luxury”, “Budget”, “Family”, “Adventure”)
2. In the workflow, search Airtable filtered by destination + customer interests
3. Make will automatically pull the 15-20 most relevant options

Step 3: Generate itinerary with OpenAI (the AI engine)

Goal: create a fully personalized multi-day itinerary using GPT-4.

1. Add “OpenAI” module (ChatGPT API)
2. Engineered prompt (instruction template):

“Create a [DURATION]-day itinerary for [CUSTOMER_NAME] visiting [DESTINATION]. Customer is interested in: [INTERESTS]. Use these activities: [AIRTABLE_LIST]. Include: times, prices, travel notes, transport information, cultural tips. Format: structured Markdown, ready for PDF.”

3. OpenAI generates a unique itinerary in 30-45 seconds
4. Result: Markdown text we can convert to PDF

Step 4: Convert to PDF and save

1. “PDF” module (Pdfshift): converts Markdown to PDF with professional design
2. Save to Google Drive in folder: “/Itineraries/[YEAR]/[DESTINATION]/”
3. PDF includes your agency’s watermark/logo

Step 5: Send to customer + CRM

1. Email customer with itinerary attachment
2. Update record in ActiveCampaign: add itinerary link
3. Create task for sales rep: “Review itinerary with customer in 24h”

Expected result: each customer receives a unique itinerary in less than 5 minutes, with zero human intervention. Time saved: 45 minutes/customer. With 10 customers/day, that’s 7.5 hours weekly.

Workflow 3: Multi-Currency Payment Automation (70 minutes)

International payments are the bottleneck for travel agencies. Automating travel agency payments is critical because:

• Transactions can take 5-10 days to process
• Commissions vary by currency and method
• You need reconciliation with suppliers (hotels, airlines)

Step 1: Trigger – Booking confirmed and payment data received

1. Activate when: booking status = “Confirmed” AND customer has provided payment method
2. In Airtable or CRM, mark field “Payment_Initiated”: false

Step 2: Validate payment data

1. Validate credit card (format, expiration date)
2. Verify amount: can’t be 0 or negative
3. If data is invalid, send email requesting correction (retry after 3-minute delay)

Step 3: Convert currency (if applicable)

1. If customer is in USD but your base currency is EUR, use Wise API or Stripe for real-time exchange rates
2. Calculate fees (Stripe: 2.9% + €0.30 per transaction)
3. Final amount = (Base_Amount × Exchange_Rate) + Fees
4. Save this calculation in Airtable for audit

Step 4: Process payment with Stripe (or your gateway)

1. “Stripe – Create Payment Intent” module
2. Parameters:
   • Amount (in cents)
   • Currency
   • Description: “Booking_[ID]_[DESTINATION]”
   • Customer email
   • Metadata: booking ID, destination, dates
3. Stripe returns: client_secret (needed to process)
4. On failure (insufficient funds, card declined), trigger Step 5B

Step 5A: If payment succeeds

1. Payment confirmation email (include receipt, last 4 card digits, amount, date)
2. Update Airtable: “Payment_Initiated”: true, “Amount_Paid”: [AMOUNT], “Payment_Date”: [TODAY]
3. Update ActiveCampaign: contact = “Paying_Customer” (tag), next step = “Final Itinerary”
4. Automatically create in your RMS: “Booking_Confirmed_Paid”

Step 5B: If payment fails

1. Automatic email: “Your payment wasn’t processed. Reason: [STRIPE_ERROR]. We’ll retry in 24h.”
2. After 2 more failures, escalate to sales rep (create task in ActiveCampaign)
3. Log in Airtable: “Payment_Failed”, reason, attempt count

Step 6: Supplier reconciliation

1. Once paid, send webhook to your RMS or supplier system (hotels, airlines)
2. Suppliers automatically receive payment confirmation
3. This reduces confirmation time from 2-3 days to 1 hour

Expected result: 95% of payments processed automatically in under 10 minutes. Collection cycle improves from 7-10 days to 3-5 days. Time saved: 8 hours/week in payment management and reconciliation.

Workflow 4: Multi-Channel Booking Tracking (50 minutes)

Customers want real-time updates on their booking status. Automating booking confirmations also means keeping them informed across multiple channels (email, SMS, WhatsApp).

Step 1: Create booking statuses in Airtable

Define a status pipeline:

• “Pending_Payment” → send reminder email/SMS every 24h (max 3 times)
• “Paid” → send final itinerary + travel checklist
• “Hotels_Confirmed” → notification: “Your hotel is booked”
• “7_Days_Before” → email: travel tips, required documentation
• “Travel_Day” → SMS/WhatsApp: “Have a great trip! Emergencies: +34XXX”
• “Completed” → request review (automatic survey)

Step 2: Create automations by status

1. In Make, use Airtable as trigger: “Record Updated” (when status changes)
2. Each status triggers a different workflow

Step 3: Configure multiple channels

Email (SendGrid):

• Customized templates by status
• Includes customer portal access (login)

SMS (Twilio):

• Short messages (max 160 characters) only for major milestones
• “Payment received ✓. Your booking confirmed on [DATE]. Link: [SHORT_URL]”

WhatsApp (Twilio WhatsApp Business or similar):

• More personal than SMS
• Includes interactive buttons (“View Itinerary”, “Contact Support”)

Step 4: Smart segmentation

1. Each customer has contact preferences in ActiveCampaign: “Preferred_Contact” = Email/SMS/WhatsApp
2. The workflow respects this preference automatically
3. If customer has no phone, send email only

Step 5: Feedback loop

1. Reminder email 7 days before: includes survey link (Typeform integrated)
2. Questions: “How was the communication?”, “What was missing?”, “Rating 1-5”
3. Responses automatically saved in Airtable for analysis

Expected result: customers always informed, zero manual intervention. Satisfaction improves 35%. Fewer cancellations because customers receive constant confirmation. Time saved: 5-6 hours/week.

Workflow 5: Seasonal Overcapacity Alerts (40 minutes)

During peak season, agencies typically run out of capacity in certain destinations. This tourism agency automation alerts you before it’s too late.

Step 1: Configure destination capacity limits in Airtable

Table: “Capacity_by_Destination” with fields:

• Destination (city)
• Month
• Max_Capacity (e.g., 50 pax/month)
• Current_Bookings (number)
• Occupancy_Percent (auto-calculated)

Step 2: Trigger – New booking created

1. When a booking is confirmed, the workflow adds +1 to “Current_Bookings” for that destination
2. Automatically calculates: Percent = (Current_Bookings / Max_Capacity) × 100

Step 3: Threshold-based alerts

Configure notifications:

• 75% occupancy: manager email “Warning: [DESTINATION] reaching capacity. 5 spots left in [MONTH]”
• 90% occupancy: urgent SMS “CRITICAL: Only 1 spot in [DESTINATION]/[MONTH]. Pause sales?”
• 100% occupancy: automatically block that destination/month on your website (CMS integration)

Step 4: Automatic actions

1. If capacity ≥ 90%, mark destination as “Limited_Spots” in ActiveCampaign
2. Sales reps see this in CRM and can raise prices (yield management strategy)
3. Option: send email to interested customers: “Only 2 spots in Paris in July. Price increases tomorrow.” (FOMO)

Step 5: Weekly report

1. Every Monday, Make generates an Excel report with occupancy by destination/month
2. Sends to manager with analysis: “At-risk destinations”, “Upsell opportunities”

Expected result: never oversell again. Capitalize on demand peaks by raising prices. Time saved: 3-4 hours/week on capacity management.

Essential Integrations for Your Travel Agency Automation

Not all workflows will function without the right integrations. Here are the essential ones for implementing everything above:

Reservation System (RMS): API Required

Your RMS is the core. It needs an API that supports:

• Reading new bookings (webhook)
• Creating/updating bookings
• Accessing real-time availability
• Marking bookings as confirmed/paid

Recommendation: if your RMS lacks a public API, use “outbound” webhooks so your RMS notifies Make whenever changes occur.

CRM: ActiveCampaign is Ideal for Agencies

Why is ActiveCampaign better than Salesforce for small/mid-sized agencies?

• Native automation + email marketing
• Automatic tagging by customer type (VIP, Budget, Group)
• Custom objects: create “Trips” tables linked to “Contacts”
• Perfect Make integration (more flexible than Zapier)
• Cost: from €19/month (vs. Salesforce starting at €165/month)

In ActiveCampaign, create a structure like this:

• Contacts: individual customers
• Custom Object “Bookings”: each booking linked to a contact
• Pipelines: statuses (Pending_Payment → Confirmed → Completed)
• Automations: triggered by pipeline changes

Database: Airtable for Flexibility

Airtable is perfect for agencies because:

• Manages destinations, prices, hours, capacities
• Native Make integration (better than Google Sheets)
• “Gallery” view for showcasing destinations to clients
• Auto-calculated formulas (occupancy %, commissions, etc.)
• Versatile: works as inventory, backup CRM, and audit system

Versus spreadsheets, Airtable is faster and less error-prone.

Payments: Stripe is Standard

• Supports 135+ currencies
• Fees: 2.9% + €0.30/transaction
• Webhooks for perfect Make integration
• Auto-reconciliation dashboard

Email and SMS: SendGrid + Twilio

• SendGrid: scale emails, dynamic templates, 99.5% delivery rate
• Twilio: SMS and WhatsApp, ideal for urgent reminders

AI: OpenAI for Itineraries

• GPT-4 creates unique itineraries in 30 seconds
• Cost: ~€0.03 per itinerary (negligible)
• Alternative: Anthropic Claude (also excellent, similar format)

Troubleshooting: Common Errors When Automating Travel Agencies

Error 1: “My RMS doesn’t have an API”

Solution: use outbound webhooks. Most RMS systems have “Send data to URL” options when events occur. Configure a webhook to send data to Make.com each time a booking is created.

Last resort if that’s unavailable: screen scraping with UiPath or browser extensions (less recommended, but possible).

Error 2: “Customers receive multiple confirmations”

Cause: your RMS is likely triggering the webhook multiple times for the same booking.

Solution:

1. In Make, save each processed booking ID in Airtable
2. Before sending email, check: “Has this booking already been processed?”
3. If it exists, stop the workflow (add “Search existing record”)

Error 3: “AI itineraries are generic”

Cause: your prompt to GPT isn’t specific or lacks customer data.

Solution:

1. Improve the prompt: include “Traveler Profile: [ActiveCampaign data]”
2. Add background: “This customer previously traveled to: [history]”
3. Use GPT-4 instead of GPT-3.5 (better quality, +€0.01/itinerary)
4. Post-edit: have a sales rep review and personalize each in 5 minutes (worth the time)

Error 4: “Multi-currency payment failures”

Typical cause: incorrect exchange rate calculation or missing fees.

Solution:

1. Always round up (charge €152.35, not €152.34)
2. Use real-time rates (Wise API is more accurate than Stripe)
3. Log all calculations in Airtable for audit
4. Test with real currencies (USD, GBP, JPY) before automating

Error 5: “Workflows execute at odd times”

Cause: timezone conflicts (your server, Make, customer, etc.).

Solution:

1. Always use UTC as reference
2. In Make, convert to customer’s timezone before sending emails
3. Add intentional delays: “wait until 9 AM customer time before sending email”

Comparison: Make vs. Alternatives for Travel Agencies

If you’re researching how to choose between Make, n8n, Zapier, and other automation platforms, don’t miss our detailed analysis: Make.com vs n8n vs Zapier for digital agencies in 2026. We compare integrations, cost, scalability, and ROI specifically for agencies.

Also, if you run a service business (not just travel), check how to automate professional service businesses with Make — many principles are identical.

Implementation Checklist: Your 5-Day Roadmap

Implement all workflows in one week following this plan:

Day	Tasks	Time
Monday	Set up Make, ActiveCampaign, Airtable, Stripe (credentials + basic connections)	3 hours
Tuesday	Build Workflow 1 (Auto confirmations) and test in production	2 hours
Wednesday	Build Workflow 2 (AI itineraries) + Workflow 3 (Payments)	3 hours
Thursday	Build Workflow 4 (Multi-channel tracking) + Workflow 5 (Seasonal alerts)	2.5 hours
Friday	Testing, refinement, team training	2 hours
Total	12.5 hours (less than 3 workdays)

ROI Calculation: How Much Do You Really Gain?

Let’s be precise. For a mid-sized agency (500 bookings/month, €1,200 average ticket):

Time savings

• Confirmations: 12 min/booking × 500 = 100 hours/month saved
• Itineraries: 45 min/customer × 200 customers = 150 hours/month saved
• Payments: 8 min/booking × 500 = 67 hours/month saved
• Tracking: 10 min/customer × 300 = 50 hours/month saved
• Seasonal reports: 5 hours/week × 4 = 20 hours/month saved

Total: 387 hours/month saved = 9.7 complete workdays freed up

Automation cost

• Make Pro: €39/month
• Airtable Plus: €20/month
• Stripe: 2.9% + €0.30/transaction (already in use)
• SendGrid: €30/month (10k emails)
• OpenAI API: ~€15/month (500 itineraries)
• Total: €104/month

Additional benefits (beyond time savings)

• Cancellation reduction: fast confirmations reduce cancellations from 12% to 4% = +8% × 500 bookings × €1,200 = +€48,000/year
• Increased retention: personalized tracking raises repeat customers 15% = €18,000/year additional
• Conversion improvement: personalized itineraries boost closing 10% = €60,000/year
• 5-day faster collection cycle: improved cash flow = ~€2,000/year in avoided interest

Annual ROI

Additional revenue: €48,000 + €18,000 + €60,000 + €2,000 = €128,000/year

Annual automation cost: €104 × 12 = €1,248/year

ROI = (€128,000 / €1,248) × 100 = 10,256% in year 1

Payback: less than 5 days

In other words: implement this Monday and you’ve recouped your investment by Friday.

Next Steps: Scaling Beyond Make

Once you reach 1,000+ bookings/month, consider:

• n8n self-hosted (full control, unlimited operations): read our in-depth analysis n8n vs Make for mid-sized businesses: integrations and real ROI
• Custom API: develop your own endpoint to connect systems directly (no intermediaries)
• Business intelligence: Power BI or Looker for advanced travel data analytics

For now, Make is sufficient and the most cost-effective option for mid-sized agencies.

Conclusion: Automating Your Travel Agency with Make is Now or Never

In 2026, automating your travel agency business with Make is no longer a competitive advantage: it’s a survival requirement. Your competitors are doing it. Online platforms (Booking, Airbnb, Skyscanner) offer automatic confirmations, itineraries, and payments. If your agency doesn’t, you lose customers.

The 5 workflows we’ve shown are implementable in under 13 hours, cost €104/month, and generate €128,000+ in annual benefits. There’s no excuse.

Your next step:

1. Open a Make.com account (Pro tier, €39/month)
2. Set up your integrations: RMS, ActiveCampaign, Airtable, Stripe, OpenAI
3. Start with Workflow 1 (Auto confirmations) — most critical, 45 minutes only
4. Once working, add the other 4 workflows sequentially
5. Within one week you’ll be freeing 10+ hours daily for your team

If you need additional guidance, explore how other similar businesses are automating operations — we’ve documented strategies for cleaning services, online clothing retail, and more. Principles transfer across industries.

Start today. Your 2026 travel agency can’t afford to wait.

Frequently Asked Questions (FAQ)

What’s the most important workflow for a travel agency?

The Workflow 1: Automatic Booking Confirmations. It has the biggest impact because it eliminates the most repetitive task (12 minutes/booking) and immediately improves customer experience. A fast confirmation reduces cancellations by 8%, meaning thousands in recovered revenue just from this one workflow. If time is limited, implement this first.

How much time does automating bookings with Make save?

On average, 12 minutes per booking. For an agency with 500 bookings/month, that’s 100 hours monthly saved (more than 2 weeks of work). But total savings across all 5 workflows is much larger: approximately 387 hours/month, equivalent to one full-time employee working for free.

What integrations does Make need for travel agencies?

The essential integrations are:

• Your Reservation System (RMS) — Amadeus, Sabre, or specialized software
• CRM — we recommend ActiveCampaign for flexibility and cost
• Database — Airtable for destinations, prices, capacities
• Payments — Stripe for multi-currency processing
• Email/SMS — SendGrid + Twilio for confirmations and reminders
• AI — OpenAI for personalized itinerary generation

These 6 cover 95% of use cases. Depending on your specific software, you may need adjustments, but this is the core structure.

Can you automate flight confirmations with Make?

Partially. Make can send confirmations from your system automatically, but can’t contact airlines directly (Iberia, Ryanair, etc.) since they don’t expose public APIs. What you can do:

• Capture flight confirmation from your RMS → auto-send customer email
• If airline has API access (premium partners), Make queries it every 30 min for changes
• Auto-notify customer if critical changes occur (delays, cancellations)

In summary: initial confirmation yes, but monitoring changes requires RMS-airline integration.

How much does it cost to automate a travel agency with Make?

Direct cost: €104/month (Make €39 + Airtable €20 + SendGrid €30 + OpenAI €15). Some services you already use (Stripe), so incremental cost is lower.

Setup cost: €0 if you do it yourself (~13 hours), or €500-1,500 if hiring a Make specialist.

ROI: €128,000/year in combined savings and additional revenue. Payback in less than 5 days.

Conclusion: it’s the most profitable investment a travel agency can make in 2026.

Can I combine Make with other tools (n8n, Zapier)?

Technically yes, but not recommended. Each platform charges separately for operations, and duplicating workflows adds complexity. Better to choose one: Make for most agencies (better integrations, more flexible), or n8n if you prefer total control and self-hosting. Don’t mix them in the same flow.

What if my RMS doesn’t have an API?

Two options:

• Option 1 (recommended): request an outbound webhook from your RMS provider (easier than full API, many already have it)
• Option 2: use screen-scraping tools (UiPath, Automation Anywhere) to read RMS data. Less elegant, but works

If neither is possible, consider migrating to a modern RMS with API support (Travelguru, TravelSoft, etc.). Migration costs are recovered quickly through automation savings.

Do I need a programmer to do this?

No. Make is designed specifically for non-technical users. A travel agency manager with 2 hours of Make experience can implement all 5 workflows. If you prefer help, hire a “Make specialist” on Upwork or local automation consultants (typical cost: €50-100/hour).

Related article: Automate Your Tech Consulting Business with n8n in 2026: No-Code Workflows for Proposals, Contracts & Tracking

Looking for more? Check out Top Herramientas IA.